Service
Shipping and delivery
Current notice: because of high demand, delivery can currently take up to two weeks. We ship as soon as your models are ready and let you know if anything changes.
Where we deliver
We deliver to Germany and Austria.
Shipping costs
Shipping is free – to Germany and to Austria, whatever the order size.
Delivery time
Normally 2–4 working days within Germany and 4–7 working days to Austria, counted from receipt of payment. Working days are Monday to Friday, except public holidays.
Payment
Card, Apple Pay and Google Pay (via Stripe), PayPal, or the payment methods shown in Shopify’s checkout. Payment is due with the order; we ship once it has arrived.
Transport damage
If a parcel arrives damaged, please tell the carrier and write to us at info@dilight.website, ideally with a photo. We will sort it out.
Returns
As a consumer you can withdraw from your purchase within 14 days – see the withdrawal instructions. You bear the direct cost of the return. Return address: DiLight Entertainment UG (haftungsbeschränkt), Waldstraße 15, 82024 Taufkirchen, Germany.
More in our terms and conditions. Questions? Contact us.
Here for you
Not sure which model fits?
Tell us what you want to practise – lips, the whole face or both. We will honestly recommend the right model, even if it is the cheaper one.